Privacy Policy

Hello. We are Vibe Tickets Limited. Here’s everything we do to protect your data and respect your privacy.

Our role in your privacy

If you are a Vibe Tickets user, subscriber, or just visiting our website, this policy applies to you.

Our responsibilities

If you are a registered Vibe Tickets user, subscriber or a visitor to our website we act as the data controller of personal data. This means we control how and why your data is processed.

Your responsibilities

  • Read this privacy policy (we’ve made it as clear and easy to understand as we can!)
  • If you are a Vibe Tickets user, please also check our terms and conditions, they may contain further information on how we collect and process your data.

What happens if and when we change our privacy policy?

If we need to update our privacy policy we will notify you by email using the email address you used when creating an account with Vibe Tickets. These emails will be sent to you even if you have opted not to receive marketing communications to us. If you have not registered an account with Vibe Tickets, or have changed email address, it is important that you check this page from time-to-time to stay informed of any updates that may have occurred, which we are unable to notify you about.

When and how we collect data

As soon as you interact with Vibe Tickets, we begin collecting data about you. This can be data that you provide to us, or data that we collect automatically.

Here’s when and how your data is collected by us:

Your actions

You browse any page of our website

  • Data we collect

You create an account

  • Data you provide

You use our website or mobile apps

  • Data you provide
  • Data we collect

You opt-in to marketing messages

  • Data you provide

You receive emails from us

  • Data we collect

You receive a push notification from us

  • Data we collect

You chat with us for customer support

  • Data you provide
  • Data we collect

You connect social network accounts to your Vibe Tickets account

  • Data you provide
  • Data we collect

You connect a PayPal account

  • Data you provide
  • Data we collect

Types of data we collect

Personal information

Personal information we collect includes your name, age, email address, mobile phone number, any social media accounts you link to your Vibe Tickets account.

Payment information

If you choose to link your PayPal account to Vibe Tickets we will capture your PayPal ID and a payment reference for any payments made while using Vibe Tickets.

Data that identifies you

Data we collect that can be used to identify you includes your IP (internet protocol) address, login information, browser type and version, geolocation information about where you might be, operating system and version, device ID, device type, and cookie information.

Images and recordings you upload

We will capture and store profile pictures, and any images or recordings (visual or audio) you add to posts, listings, comments or chats.

Data on how you use Vibe Tickets

We capture data about how you use Vibe Tickets such as your paths taken through the mobile app or website, pages, posts and listings viewed, any interactions with posts, listings or other members of the Vibe Tickets community, how long you stay on pages, what actions you take, how often, and other actions.

Communications with our team

Messages you send to us via social media, our email addresses, the post or any other method.

Does Vibe Tickets collect any sensitive data?

We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law.

Does Vibe Tickets handle children’s data?

Vibe Tickets is intended for use only by those who are 18 years of age or over. We do not market Vibe Tickets at children and do not knowingly collect any personal data from any person under 18 years of age.

How and why we use your data

We can only use your data where we have a legal basis to do so. Here’s how and why we use it, and the legal basis for us to do so.

Keeping Vibe Tickets running

In order to keep Vibe Tickets running we use your data to help with managing your requests (like creating an account, posting something, listing a ticket, interacting with others), login and authentication (making sure you are who you say you are), remembering your settings, preferences, connecting your Vibe Tickets account to social media or payment services.

Legal basis: Contract / Legitimate Interest

Improving Vibe Tickets

We use data in order to improve Vibe Tickets, such as testing new or redesigned features, interacting with feedback platforms, surveys and questionnaires, managing our website and landing pages, heat mapping our site and mobile apps, traffic optimisation and data analysis and research - including profiling and the use of machine learning and other techniques on your data, in some cases using third parties to do this. Processing ranges from analysing aggregate data to segmenting data into smaller sets of users with similar interests or profiles.

Legal basis: Contract / Legitimate Interests

Customer Support

Notifying you of any changes to our service (including this privacy policy), solving issues via live chat, social media, phone or email, including any bug fixing.

Legal basis: Contract

Marketing

Sending you emails and messages about new features, products and services, competitions, articles and content. We’ll only ever contact you with marketing messages with your consent.

Legal basis: Consent

What each legal basis means

Contract

We need to process your data in order to fulfil the contract you have with us - i.e. your use of the Vibe Tickets website and mobile app(s).

Legitimate Interest

We need to process your data to support our legitimate interests or those of a third party, provided those interests are not outweighed by your rights and interests. We define our legitimate interests as:

  • Gaining insights from your behaviour using the Vibe Tickets service, website or apps
  • Delivering, developing and improving the Vibe Tickets service, websites and apps
  • Enabling us to enhance, customise or modify our services and communications
  • Determining whether marketing campaigns are effective
  • Enhancing data security

Your rights and control over your privacy

You can choose not to provide us with personal data

If you decide you don’t want us to handle any personal data about you, that’s fine. You’ll still be able to use the Vibe Tickets website, and browse our mobile apps, but you won’t be able to log in, interact with other users, post anything, buy or sell tickets or any other action that requires an active Vibe Tickets account.

You can turn off cookies

The first time you visit the Vibe Tickets website we ask you to consent to our using cookies. If you accept, we’ll use the cookies detailed further down in this policy. If you decline, you can continue to use the Vibe Tickets website and mobile apps but some features (such as the chat function on our website) may not work properly.

You can opt-in to receiving marketing from us

We ask you specifically to opt-in to receiving marketing messages from us. This request is made when you create an account with Vibe Tickets or subscribe to our emails via our website or other means. You can opt-out or unsubscribe from our marketing at any time. If you need any additional help or support in doing so, please email us at privacy@vibetickets.co.uk or write to us at Data Protection Officer, Privacy Department, Vibe Tickets Limited, The Storey, Meeting House Lane, Lancaster, Lancashire, LA1 1TH, United Kingdom.

Your rights

You can exercise any of these rights, at any time, by emailing privacy@vibetickets.co.uk or by writing to Data Protection Officer, Privacy Department, Vibe Tickets Limited, The Storey, Meeting House Lane, Lancaster, Lancashire, LA1 1TH, United Kingdom.

Access to information we hold about you:

You have the right to access all information we hold about you, including supplementary information such as:

  • The categories of data we are processing
  • The purposes of data processing
  • The categories of third parties to whom the data may be disclosed How long the data will be stored
  • Your other rights regarding our use of your data

We will collate and send this information to you within one month of your request, unless doing so would adversely affect the freedoms and rights of others (e.g. another person’s confidentiality). We will tell you if we are unable to meet your request for that reason.

Correct any inaccurate personal data we hold about you

If you believe any of the personal data we hold about you to be inaccurate you can tell us, and we’ll update our records.

Opt-out of automated decision making and profiling

We may use your data to make automated decisions about you or for profiling. The main reason Vibe Tickets would do this would be to let you know information that may be relevant to you (such as customising emails to you based on your behaviour or data we hold about you). Otherwise the only circumstances in which we will do this is to provide the Vibe Tickets service to you.

Data portability

You have the right to port your data to another service. If you wish to provide the data Vibe Tickets holds about you to another service we will give you a copy of your data in JSON format. If you request it and it is possible for us to do so, we will directly transfer this data to another service for you. We will not do so to the extent that this involves disclosing data about any other individual.

The right to be forgotten

You have the right to ask us to “forget” you (also known as the right to erasure). If you ask us to, we will erase any personal data we hold about you, provided it is no longer necessary for us to hold the data for auditing purposes related to your use of Vibe Tickets.

Lodge a complaint

You have the right to lodge a complaint regarding our use of your data. We ask that you please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling their helpline or as directed on their website at www.ico.org.uk.

Data security

We take the security of your data very seriously and have physical, electronic, and managerial procedures to safeguard and secure all information we collect. That said, please remember the following:

  • Any personal data you provide is done so at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
  • Never disclose your password to anyone: keep it secret and safe!

If you believe your privacy has been breached, please contact us immediately via privacy@vibetickets.co.uk. You may also write to us at Data Protection Officer, Privacy Department, Vibe Tickets Limited, The Storey, Meeting House Lane, Lancaster, Lancashire, LA1 1TH, United Kingdom, but we recommend emailing us for the sake of urgency.

Where is your data stored?

Your personal data is processed at our offices in Lancaster and London and in any data processing facilities operated by the third parties identified below.

By submitting your personal data to us, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy policy.

How long do we store your data for?

We will archive and stop actively using any personal identifiable information about you within one year from the last time you used Vibe Tickets. We will delete your personal data from our archives three years from the last time you used Vibe Tickets.

Cookies

We use cookies when given consent to do so by you. You can delete any cookies from Vibe Tickets at any time in your browser settings. The following is a list of all cookies used by Vibe Tickets:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to view recent posts or listings on our website, or log into secure areas of our website.

webAccessTokenVibe cookiesThese cookies helps to ensure that our website loads properly, displaying posts and listings on each page as you move throughout the site.

Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Smallchat cookies

  • _cfduidsc-KiV-AgshP1EjqOaykdWpageviews

These cookies allow our website chat feature to work, letting you talk to our team via our website. They also ensure that as you go from page to page on our site, your chat doesn’t disappear.

Google Analytics cookies

  • _ga
  • _gat
  • _gid
  • collect

These cookies are created by a web analytics service called Google Analytics. They anonymously track visits to our website and pages viewed whilst you are on the site.

Branch.io cookies

  • _s
  • Branch_session
  • Branch_session_first
  • BRANCH_WEDSDK_KEYbranch_view_enabled

These cookies help us to make sure that any link you click on our website that leads to our mobile app correctly takes you to that part of the app through a process called deep linking.

Digital cookies

  • Igodigitalstdomain
  • Igodigitaltc2Igo

These cookies help us to capture visitor behaviour to improve the quality of experience we can offer, including enhanced browsing experiences.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Except for essential cookies, all cookies will expire after two years.

Questions or comments?

If you would like further information about our privacy policy and how it relates to you, or have suggestions for improving or clarifying it, please contact us by email at privacy@vibetickets.co.uk or in writing to Data Protection Officer, Privacy Department, Vibe Tickets Limited, The Storey, Meeting House Lane, Lancaster, Lancashire, LA1 1TH, United Kingdom.