Find us at @helpmevibe

Got a question? We're here to help!

We all get a little stuck at times, or maybe you just want more info. Have a browse through our FAQs below, or feel free to contact us via email or Twitter.

#VibeBasics

Why Vibe?
I’d like to buy tickets, how do I do it?
I’d like to sell my spare tickets, how do I do it?
Can I list my tickets even if I am still waiting to receive them?
Will I be charged for using the Vibe app, or incur charges for buying and selling tickets?
What fees do I pay as a buyer?
Can I sell my ticket, if it states 'not for resale'?

#Functionality

I haven’t received my verification email, what should I do?
I’ve made a mistake in my email address when registering, how do I change it?
How do I update my profile?
Can I leave a review?
How do I sell a ticket?
How do I buy a ticket?
How do I set up an alert?
How do I remove an alert?
How do I know that a user is an Admin?
How do I know the seller has verified their PayPal?
How do I connect PayPal to my profile?
My PayPal won’t connect to my Vibe account, what should I do?
I have received an abusive message from another user, I would like to report the user, please advise me on what steps to follow.
How do I report a user?
How do I report a ticket listing?
Why has my listing been removed?
Why has my account been suspended?
How do I close my account?
How can I add tracking for my tickets after I've sent them?
How do I tag someone in comments?
How do I invite a friend to the Vibe app?
How do I cover the barcodes?
What happens if I sell my ticket somewhere else, but still have it listed on the Vibe app?
I have lost access to the email address I registered with, or need to change my email address - what should I do?
My e-tickets are all in the same file, but I want to sell them separately.
How can I see who has liked my listing?

#Cancelled

The event i’m attending has been rescheduled, what happens next?
The event i’m attending has been cancelled.

#Security

Can you ensure that all profiles are legit?
How can I buy safely?
How can I sell safely?
Are my chats monitored?
A user is acting suspiciously, what should I do?
Should I send the tickets if I haven’t received the payment?

#Payments

What method of payment should be used to buy and sell tickets in the Vibe app?
I don’t have PayPal. Can I still sell tickets in this app?
When do I get paid if I sell my spare tickets?
I haven't received my payment.
My tickets haven’t arrived, what should I do?
My tickets haven’t arrived/turned out to be fake/are damaged, can I get a refund?
How do I open a dispute in PayPal?
Where can I get more information on PayPal Buyer and Seller Protection?
How do I refund the buyer?

#Delivery

I am meeting to exchange physical tickets in person.
How can I ensure that the buyer receives my e-tickets?
What shipping method should I use to post the tickets?
Royal Mail has lost my tickets

#CustomerService

Is there any customer service?
What are your customer service hours?