How do I sign up?
First, you need to download the Vibe Tickets app. Once you have done this you will have basic access to the listings posted on Vibe Tickets.
To interact with the Vibe Tickets community, you need to register as a Vibe Tickets user:
1. Tap the profile icon in the tab bar to bring up the login screen.
2. Tap on the register button to bring up the registration screen.
3. Choose a profile picture and fill in your information, including a valid email address, and tap on the register button.
4. Check your email for a message from Vibe Tickets and follow the link in this message to verify your account.
Welcome to the Vibe Tickets community!
How do I change my password?
It is easy to change or reset your password for the Vibe Tickets app.
First, make sure you are logged out of the app (tap on the more icon in the tab bar, then tap on the logout button).
Once you are logged out, follow these steps to change your password:
1. Tap on the profile icon in the tab bar to bring up the login screen.
2. Tap on "Forgot your password?"
3. Enter your email address and tap on the send email button.
4. Check your email for a message from Vibe Tickets and follow the instructions to reset your password.
How do I post a listing?
To post a listing, you must have a validated Vibe Tickets account. If you do not yet have an account, please see How do I sign up? Once you are a member of the Vibe Tickets community, posting a listing is straightforward:
1. Tap the list icon on the tab bar to navigate to the listing screen.
2. Tap on "Sell Ticket" to list a ticket for sale, or tap on "Want Ticket" to list a wanted ad for a ticket.
3. On the next screen, input all the required information about your listing.
4. Tap on the "Sell Ticket" or "Create Wanted Listing" button.
5. Review your listing and tap on the confirm button to submit it to the Vibe Tickets community.
We strongly encourage the following:
For tickets that are for sale, add an image of the ticket that you are selling, but make sure that the barcode is not visible.
Add hashtags to the description of your listing to make it easier for others to find. For example, if your listing is for The 1975 in Manchester on the 31st of October, you might tag it with #1975 #Manchester #31Oct
Adele Cancels her two London shows for 1st and 2nd July.
Adele has cancelled her 1 and 2 July 2017 London shows due to health-related complications. In line with the advise given by Wembley Stadium [link: http://www.wembleystadium.com/Press/Press-Releases/2017/7/Adele-cancels-remaining-Wembley-nights], all buyers will receive a refund.
How does this work for you as a Vibe Tickets user?
I bought Adele tickets on Vibe for her cancelled July 2017 London shows.
If you have purchased tickets through our Vibe Tickets app for cancelled Adele shows (1 and 2 July 2017), please look out for an email. We will contact you in due course with what happens next.
Please keep hold of the tickets, in case the seller may need them in order to claim the refund.
The seller of the tickets may receive a “first access code” to Adele tickets for possible rescheduled London concerts. It is 100% up to the seller whether they’d like to share this code with you.
I sold Adele tickets on Vibe for the cancelled July 2017 London shows.
If you have sold tickets for the affected concerts on our Vibe Tickets app, please look out for an email from us with what happens next. According to Vibe Tickets’ Terms and Conditions, you will need to refund the full amount [transaction value] your ticket buyer paid as soon as possible. As the original buyer, please contact your ticket vendor directly to claim your refund.
As the original buyer, you may receive a “first access code” to Adele’s possible rescheduled London concerts. It is 100% up to you if you’d like to give this code to your Vibe Tickets buyer. If you wish to offer the code to your buyer, please use the in-app chat feature only.
If you have either bought or sold Adele tickets for the affected dates, but haven’t received any communication from us, please let us know via firstname.lastname@example.org and we will be happy to assist.
How do I remove a listing?
You can remove a listing if no offers have been made for it. To remove a listing, do the following:
1. Tap on the profile icon in the tab bar.
2. Tap on "For Sale" to see your ticket listings, or "Wanted" to see your see your wanted adds.
3. Swipe left on the listing you want to delete and then tap on "Delete".
How do I find tickets?
Tap on the home icon on the Vibe Tickets app to browse the ticketfeed. This contains the latest listings that have been added by the Vibe Tickets community.
Tap the search icon on the ticketfeed, enter your search terms in the search bar, and tap on "Go" to see all listings that match your criteria.
What are wanted ads?
Wanted ads are a way for Vibe Tickets users to show that they are looking for specific tickets. Like ticket listings, wanted ads appear in the Ticketfeed. For example, if you cannot find the tickets you are looking for by browsing or searching, you can set up a wanted ad so that sellers may offer you their tickets.
How do I set up a ticket alert?
A ticket alert is a way of keeping on top of new tickets added by the Vibe Tickets community. You can set up a ticket alert on any search term and will then be notified of any new listings that match your criteria.
To set up an alert, follow these steps:
1. Tap the home icon in the tab bar.
2. Search for a term (see How do I find tickets?)
3. Tap on the alert icon at the top right of the results screen.
You can manage your ticket alerts in you profile.
How do I sell my tickets on Vibe?
To sell your tickets to the Vibe Tickets community, you first need to create a ticket listing (see How do I post a listing?). Once you have created a ticket listing, Vibe Tickets users who are interested in your ticket will contact you by starting a chat. You can access your chats by tapping the chat icon on the tab bar.
You should expect to answer any questions people may have about your tickets and provide any further information that may be required. If another Vibe Tickets user wants to buy your ticket, they will make you an offer in your shared chat. You are free to accept or reject any offers that are made for your tickets.
If you accept an offer, all offers from other users will be declined and your ticket will be considered as sold. It will also be automatically removed from the ticketfeed. If you decline an offer, the other party (or anyone else) is free to make you another offer.
What do I do once I've listed my tickets?
Once you have listed your tickets, potential buyers will contact you by starting chats. To be more proactive about selling your ticket, you can search for relevant wanted listings and offer your tickets by starting a chat.
If your listing is not getting the attention you expected, please consider improving the description so that it is more easily found, or try lowering the price.
How do I keep track of offers on my tickets?
All offers on listings are associated with chats. Tap on the chats icon in the tab bar to see all chat messages including offers, withdrawn offers, rejected offers, and accepted offers.
How do I know if a buyer is genuine?
We strongly advise the Vibe Tickets community to be vigilant and to use their common sense. If a user does not have a filled-out profile, or makes odd demands as part of the transaction then we advise you to not proceed with a transaction.
We are continually working on ways to ensure that our platform is safer and easier but in the meantime we strongly reccommend that you do not buy from or sell to users who are not prepared to send tickets by First Class Recorded Delivery or prepared to wait to be paid.
Can I sell tickets to One Love Manchester
Vibe Tickets has taken the decision not to allow the selling or requesting of tickets for the Manchester One Love event on Sunday, 4th June. All ticket listings for this event will be removed from our marketplace and mentions on our Social Media. This includes ticket request ("wanted") listings.
Our team is closely monitoring this, however, if you spot a listing please give us a nudge via email@example.com and we will remove it.
Payments & Delivery
How should I send my tickets?
We strongly advise all users to send all tickets sold through Vibe Tickets via First Class Recorded Delivery. If you do not insure yourself against the potential loss of your tickets in transit, then you are liable for the loss.
If you decide to meet up with someone to exchange tickets we strongly advise you do so in a public place and to take a friend or family member with you - just in case!
How should I pay for tickets I have purchased through Vibe?
We reccommend that all Vibe Tickets users use PayPal as their means of payment. We are working on integrating our own payment solution directly into the Vibe Tickets app. For now, however, we advise you to communicate directly with the seller of the tickets you have purchased and to arrange to pay them in a way that works for you.
We strongly advise you to pay via PayPal, and to ensure that you do not select the "Friends and Family" option.
What should I do if my tickets do not arrive?
If you have paid for tickets and they do not arrive you need to obtain all evidence you have that proves you were part of a binding agreement where goods would be exchanged.
We advise you to contact the police of you think that you have been the victim of fraud, however, if you feel that the matter can be resolved more easily, then we encourage you to contact us by email at firstname.lastname@example.org.
How can I delete my Vibe Tickets account?
If you wish to delete your Vibe Tickets account, send an email with the subject "PLEASE DELETE MY ACCOUNT" to email@example.com.
Once we have received your request, we will initiate a process for removing your data from our servers. For auditing purposes, if you have engaged in chats, sold, or purchased tickets on the Vibe Tickets app, we cannot immediately remove your data. However, after receiving your request, up to when your data are finally removed, none of the listings you have created will be available to other users on the Vibe Tickets app. Users that you have chatted to, have bought from, or sold tickets to will retain a reference to your interactions with them until these details are no longer required (approximately 18 months after your request).
I had a bad experience on Vibe Tickets! What should I do?
If you have had a bad experience on the Vibe Tickets app, we are really sorry! We built and continually improve our app to facilitate the friendly exchange of tickets and to connect fans! We do not tolerate abusive behaviour or the exploitation of the Vibe Tickets platform to take advantage of others.
If you have or have had an issue we will be happy to help you in every way we can! Please send an email to firstname.lastname@example.org and one of our team will get back to you as soon as possible.
How do I report another Vibe Tickets user?
If you have identified another Vibe Tickets user behaving inappropriately or suspiciously, you can report them directly to us. We will investigate the matter and deal with it appropriately. You can do this by using the reporting feature within the Vibe Tickets app or by emailing us directly on email@example.com.
We encourage you to get in touch with us sooner rather than later! It is much easier for us to advise you before something happens.